Q. If I sign up for the Direct Pay program, what's to prevent Cable One from accessing my account whenever it chooses?
A. Cable ONE is an honest company managed by trusted members of your community and has no incentive to do such a thing. In addition, federal law ensures that unauthorized debits from your checking or savings account never occur via the Direct Pay procedure.
Q. How will I know when my payment has been deducted each month?
A. Your funds will always be taken out of your account on your payment due date. If the date falls on a federal holiday, the money will be deducted on the next business day. Cable One will send you a statement each month reflecting your payment.
Q. Will the automatic payment ever be different from my monthly statement?
A. In some cases, your monthly automatic withdrawal can be different than your monthly statement. For example, if pay-per-view movies are purchased after your statement is printed but before your automatic payment date, the withdrawal amount will include the pay-per-view charges.
Q. Can I cancel without a charge?
A. You can cancel your free Direct Pay enrollment any time. Simply call your local Cable One office for processing.
Q. Are there any reasons my payment may not be processed?
A. This changes for every situation; however, one reason why a payment may not be processed is because of a bank or account number change and all the paperwork for the change has not been completed.
Q. I’m moving - do I need to change my enrollment?
A. Yes, please contact your local office for the proper documentation to continue your free Direct Pay Service. This can be done when you call to transfer your service to the new address.
Q. How do I contact a Customer Service Representative regarding my automatic debit?
A. You can contact Cable ONE Direct Pay at 888-522-2535, or contact your local Cable One office.