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Call Restrictions We Can Perform:

1. All Toll Calls - Once applied, you will be able to call anywhere in the “lower 48 states.” Extended Domestic Long Distance, Operator Assist/Directory Assist are not allowed. Please contact your local office or contact the Solutions Center.
2. Selective Call Rejection - Once applied, allows you to block specific phone numbers from calling. Maximum number of telephone numbers that can be blocked is eight. Please contact your local office or contact the Solutions Center.
3. Suspend Service- Can be applied to one or all telephone numbers on your account. If suspended, you will only be able to dial 611 (for support) and 911 (for emergencies).

Call Types We Cannot Accept / Complete:

1. 900 Calling - We cannot complete 900 calls or any variation (976, etc.).
2. Third-Party Billing - Should a person calling you not have access to long distance, a calling card can be used.
3. Collect Calls- We cannot accept billing for collect calls; again, a calling card may be an option for the person attempting to contact you.
4. Distinctive Ring - We cannot perform distinctive rings for fax/personal lines.

Hardware / Equipment We Do Support:

1. Self Purchased Arris eMTAs purchased from Your Broadband Store.com ( www.yourbroadbandstore.com/solutions/cableone ) are permitted.
2. Burglar Alarms – We have tested a variety of alarms without issue. Should your alarm company inform you of a possible compatibility issue, please contact your local office or the Solutions Center.
3. Corded Phones – We have tested a variety of phones without issue. Should you be concerned about compatibility, please contact your local office or the Solutions Center.
4. Cordless Phones (not cell phones) – We have tested a variety of phones without issue. Should you be concerned about compatibility, please contact your local office or the Solutions Center.
5. Fax Machines – Compatible with Cable ONE Phone service.
6. Teletype Machines – Compatible with Cable ONE Phone service.

Hardware / Equipment We Do Support, Best Effort

1. Dial Up Modems – Best effort, no speed guarantee.
2. Legal Monitoring / House Arrest Devices – Not tested. Best effort, Cable ONE assumes no liability.
3. Portable Data Terminal – Best effort, no speed guarantee.
4. Satellite TV Systems – Best effort, we support all Satellite TV boxes that may require a phone line to operate.

Hardware/Equipment We Do Not Support

1. Medical Devices – Heart Monitoring, Life Alert, etc. are not supported.
2. USB Configuration for eMTA’s – If using eMTA for phone and data, the Ethernet port must be used.

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